Automation
Felicitas Automation Solutions help you focus on the work that adds business value.
Robotic Process Automation (RPA)
Robotic Process Automation uses software with AI and machine-learning capabilities to emulate human actions on repetitive, high-volume tasks. Software robots can complete these tasks faster and with more consistency than manual processes.
Software robots can read screens, navigate systems, identify and extract data, and perform a wide range of predefined actions — freeing your team to focus on more important work like innovation, planning, strategy, and patient or customer engagement.
RPA use cases in healthcare
Patient registration
Extracting data and populating the EHR.
Claims processing
Validating forms, verifying insurance, updating records.
Appointment scheduling
Sending reminders and confirming bookings.
Medical coding and billing
Extracting data from records and entering it into billing systems.
Inventory management
Monitoring supply levels and reordering.
Vital signs monitoring
Alerting clinicians to abnormalities.
AI agents pick up where rule-based RPA stops
Traditional RPA breaks the moment a form changes or a workflow has an exception. Intelligent automation — powered by AI — adapts.
We build AI-augmented automation for the workflows where rule-based bots have hit a ceiling:
Prior authorization
AI reads clinical documentation, drafts justifications, submits to payers.
Claims and denials
AI reads EOBs, identifies denial reasons, drafts appeals.
Document understanding
Extracting structured data from unstructured clinical notes, faxes, and PDFs.
Patient intake
Conversational AI agents that gather demographics and history before the visit.
Chart review
AI agents that read longitudinal records and surface what matters.
Tools we work with
Discuss an automation initiative
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